13. Breaking the Rules

13 13. Breaking the Rules

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01
1. Beginning
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2. Introduction
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3. Communication
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4. Tips and Tricks
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5. Personal Touch
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6. Tips & Tricks
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7. Perfect Service Delivery
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8. Tips & Tricks
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9. Complaint Handling
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10. Tips & Tricks
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11. Unhappy Guests
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12. Tips & Tricks
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13. Breaking the Rules
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14. Tips & Tricks
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15. Ending