Hi, this is Antonio and i would like to welcome you to my Masterclass. My heart swells with joy to have the opportunity to share my perspective as a Manager of a 5 Star Luxury Hotel with all of you. Hospitality is not just a job, it’s a way of life that involves serving others with care and kindness. In this class, I will not only teach you the fundamentals of hospitality and front office management, but also impart my personal experiences and insights on how to improve your skills, your career, and your workplace.

The hospitality industry is not just about making beds and serving food; it’s about creating unforgettable experiences for our guests. In this class, we will delve into techniques that can help you turn problems into opportunities, as well as explore some of the best guest experience skills that you should possess to surprise and delight your guests.

I am passionate about the power of hospitality to bring people together and create meaningful connections. Join me on this journey of learning, growth, and discovery as we strive to make the world a better place, one guest at a time.